Effective Date:  17.12.2025

Welcome to Evacomed Moçambique Lda. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions.

1. Scope of Services

Evacomed Moçambique Lda provides:

• Aeromedical evacuation (air ambulance)
• Medical escort services
• Emergency response coordination
• Medical logistics and support.

All services are subject to availability, weather conditions, regulatory approvals, and operational feasibility.

2. No Guarantee of Availability

While we strive to respond rapidly:

• We do not guarantee immediate availability
• Services may be delayed or unavailable due to:
  • Weather conditions
  • Airspace restrictions
  • Aircraft availability
  • Medical crew availability
  • Government or airport restrictions.

3. Medical Responsibility

• Medical decisions are made solely by qualified medical professionals
• We act as a facilitator and service provider, not a substitute for hospital care
• The requesting party is responsible for providing accurate patient information.

4. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information
• Obtain necessary consents for the patient
• Comply with all applicable laws and regulations
• Ensure timely payment arrangements.

5. Pricing & Payments

• All services are subject to quotation and confirmation
• Prices may vary depending on:
  • Distance
  • Medical requirements
  • Urgency
  • Aircraft type
• Full or partial prepayment may be required.

6. Cancellations & Refunds

• Cancellations may incur charges depending on operational stage:
  • Aircraft preparation
  • Crew mobilization
  • Flight clearance approvals
• Refunds (if applicable) are processed at our discretion.

7. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for delays, disruptions, or failure to perform due to circumstances beyond our control
• We are not responsible for medical outcomes
• Our liability is limited to the value of the service provided.

8. Third-Party Partnerships

We may collaborate with:

• Aviation partners
• Medical providers
• Emergency services

We are not liable for the actions or omissions of third-party providers.

9. Website Use

You agree not to:

• Misuse the website
• Attempt unauthorized access
• Submit false emergency requests.

10. Intellectual Property

All website content (text, branding, images) is the property of Evacomed Moçambique Lda and may not be used without permission.

11. Governing Law

These Terms are governed by the laws of Mozambique.

12. Amendments

We may update these Terms at any time. Continued use of the website constitutes acceptance of changes.

13. Contact

Evacomed Moçambique Lda

📧 Email:info@evacomed.co.mz

📞 Phone:+258 84 999 1111

📍 Address:Aeroporto Internacional  de Maputo,

Edifício do Bloco Técnico, 2º Andar, Escritório 2,

Mavalane, Kamavota.