Effective Date:  17.12.2025

At Evacomed Moçambique Lda, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Full name
• Email address
• Phone number
• Location (if provided)
• Any information submitted through contact or booking forms.

b) Medical Information

When using our aeromedical or emergency services, we may collect:

• Basic medical details relevant to emergency care
• Patient condition and history (only when necessary).

c) Automatically Collected Information

• IP address
• Browser type
• Device information
• Pages visited and time spent on the website.

2. How We Use Your Information

We use the collected information to:

• Respond to inquiries and service requests
• Coordinate emergency and medical transport services
• Improve our website and services
• Communicate important updates
• Ensure safety and operational efficiency
• Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell your personal data.

We may share information with:

• Medical professionals and emergency responders
• Aviation and logistics partners (for service delivery)
• Legal or regulatory authorities (when required by law)
• Trusted service providers (e.g., hosting, analytics tools).

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers and hosting environments
• Encryption where applicable
• Restricted access to sensitive information.

However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only for as long as necessary to:

• Provide services
• Meet legal and regulatory obligations
• Resolve disputes.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing
• Withdraw consent (where applicable).

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking

Our website may use cookies to:

• Enhance user experience
• Analyze website traffic
• Improve functionality.

You can disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

9. International Data Transfers

As we operate in partnership with aviation and medical providers, your data may be processed in different countries. We ensure appropriate safeguards are in place.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Evacomed Moçambique Lda

📧 Email: info@evacomed.co.mz

📞 Phone: +258 84 999 1111

📍 Address: Aeroporto Internacional  de Maputo,

Edifício do Bloco Técnico, 2º Andar, Escritório 2,

Mavalane, Kamavota.